Where can I check my package?
Your quotation is shared on WhatsApp or email. It includes your dates, coverage, payments and deliverables.
Is the questionnaire compulsory?
No. You can fill it out or share your function details in your WhatsApp group.
Can I select my gallery photos?
Yes. Choose the people and moments you’d most like included. Gallery editing begins once we receive your completed selection. You can also let our team choose a balanced collection for you.
Can I choose reel and highlight music?
Yes. Share your preferred songs before editing begins, or let our editing team choose them. If you request a song change after editing, we'll discuss any additional work and charges before proceeding.
Can I request extra galleries or reels?
Yes. An additional gallery includes 50 edited photographs for ₹1,800. An additional reel is ₹2,500.
How does album photo selection work?
You can select your favourite photos or let our designers select them. Client selection is recommended so your album includes the people and moments you value most. A completed selection helps us begin the design.
Can I request changes to the album design?
Please share corrections after reviewing the PDF and before approval. For a photo swap, identify the photograph to remove and the photograph to use in its place. Custom album design is ₹200 per sheet for design only, excluding printing. With studio selection, a template rearrangement is a new design, and replacing more than five photos also involves an additional charge. We'll confirm any charges before proceeding.
Can I receive the original photos?
Please arrange a hard disk with our team for the complete shoot photographs. Original RAW photo files can also be requested; they need compatible editing software.
When will I receive my full function video?
Function videos included in your package are normally delivered on USB with your final physical albums.
How long are download links available?
Please download and safely save your delivered files within 60 days of delivery. We recommend two backup copies. Message your WhatsApp group if you need help with a link.
Can I request urgent photographs?
Please tell us before the shoot so our team can discuss what is possible and confirm the timing.
Will KWP share our photos on social media?
We love sharing beautiful moments from the weddings we capture! Selected photos and videos may be featured on our social media pages, advertisements, website and other promotional publications.
Our social media team follows a planned posting schedule, so your photos or videos may not be featured immediately after your wedding.
Prefer to keep your wedding private? Just let us know before the shoot, and we'll respect your preference.
Why can wedding albums take time, and how does KWP help?
Album preparation is a separate step after the shoot. Choosing photos, designing the album and reviewing the PDF all take time. Selecting your own photos gives you a personalised album. A completed selection helps us begin the design.
Same-day physical albums, reels and highlights are available as add-ons with advance arrangements. For a same-day physical album, a dedicated team designs, prints and delivers the album on the day. For same-day highlights, an editor joins the wedding-day crew. Please discuss these arrangements with our team before your event.
Can I receive unedited video files?
Unedited video files are not included. If you need videos in a standard format that is ready to play, tell us before the shoot starts so we can arrange this at an additional charge.
What can affect the delivery timeline?
We always aim to deliver your wedding memories within our planned timeline. Sometimes, delivery may take a little longer due to pending photo selections or approvals, additional editing corrections, public holidays, or the time needed to carefully process footage from multiple wedding functions.
If there's any change to your expected delivery schedule, our team will keep you updated.
Need something sooner? We also offer Same-Day Highlights, Same-Day Reels and Same-Day Photo Galleries as optional add-on services, subject to advance booking, team availability and additional charges.
How do we coordinate with the photography team on the function day?
Our team will plan to arrive at the confirmed location according to the agreed reporting time. We'll share the assigned crew's contact details for both the bride's and groom's sides before their respective functions.
To help everything run smoothly, please confirm your function timings, getting-ready location and photography locations in advance.
Any last-minute changes? Just inform us in your wedding WhatsApp group as early as possible. Changes to locations, timings or the shoot plan after the team has been assigned or has arrived may affect the coverage schedule.
Our team will do their best to accommodate changes based on the available time and arrangements.
If our team experiences an unexpected delay, we'll communicate with you promptly and coordinate the best possible solution.
What if our function starts later than planned?
We understand that wedding schedules can sometimes change! Our team will follow the confirmed reporting time and planned coverage hours. If your function is delayed or extended, please coordinate with the crew so we can make the best use of the available time. Additional coverage can be arranged based on availability and the existing overtime charges.
How can we make sure our important moments are captured?
Our team will capture the key moments and celebrations throughout your function. If you have any special rituals, surprise performances, family portraits or specific people you'd love photographed, please share those details before the event.
Having a family member or coordinator help gather everyone for group photographs is always helpful!
Will every photo and video clip be included in our final delivery?
Our creative team carefully selects the best moments for your edited galleries, reels and wedding films. The final edited deliverables follow your confirmed package.
Complete shoot photographs and original files are handled separately, as explained in the Photo Files & Downloads section.
What happens after we approve our wedding album?
Printing begins once your final album PDF is approved and the required payment is received. Please check the photographs, names, dates and layouts before confirming.
If you'd like to make changes after approval, let us know. We'll check what's possible depending on the printing stage and confirm any additional costs before proceeding.
What if we have a question or concern about our photographs or delivery?
We're always happy to help! Please share the details in your wedding WhatsApp group so our team can review them and guide you.
If something is missing or needs attention, let us know as soon as you notice it. This helps us check the project and find a suitable solution during office hours on working days.
Will delayed photo selection or PDF approval affect delivery?
Yes. Album design can begin once the required photo selection is received. Printing begins once your final album PDF is approved and the required payment is received.
If selection or approval takes longer, the remaining album steps and final physical delivery will move accordingly. We’ll guide you through the next step and share an updated expected timeline.
Why does the team ask whether our selection is complete?
We ask so we can confirm that your photographs are ready for the next stage and coordinate the design work.
Once you’ve submitted your final selection, please let us know in the WhatsApp group. If you need help or more time, just tell us.
Why do some wedding projects finish sooner than others?
Every wedding has a different package and production process. A project without physical albums has fewer stages, while an album requires photo selection, design, PDF review, approval, printing and finishing.
Weddings with multiple functions may also have thousands of photographs to review. Choosing favourites and gathering feedback from both families can take time.
Your project follows its own agreed timeline, with the remaining stages scheduled around the required selections and approvals.
How can we help our album move forward smoothly?
Use the favourite ❤️ button on your online selection gallery to mark the photographs you love, then submit your selection using the instructions shared by our team.
You can choose photographs in short sessions, one function at a time. Once the album PDF is ready, review it with everyone involved and send one combined list of corrections where possible.
A clear final selection and timely approval help us move to the next stage smoothly. If you’re unsure how to select or submit photographs, we’re happy to help.
Why are our USB and other items delivered with the album?
As part of our standard delivery process, function videos on USB, photo frames, calendars and other physical items included in your package are normally handed over together with your final albums.
If album selection or approval is pending, this combined handover also waits. This does not necessarily mean your video editing is unfinished.
For packages without physical albums, we’ll confirm the separately agreed delivery arrangement.
When do the delivery timelines begin?
Delivery periods are counted in working days. Reels are expected in 3–5 working days and highlights in 15–20 working days after your final shoot day. Gallery editing takes 3–5 working days after completed selection. The first album PDF is expected within 15 working days after completed album photo selection.
Physical album delivery is expected in 10–15 working days after both final PDF approval and receipt of the required payment, subject to the agreed production schedule.